Esther joined BrownGreer in 2011 as a Claims Reviewer until her focus shifted to the Communications Team where she served as a liaison for law firms and claimants regarding various Settlement Programs and involved processes. Shortly thereafter, she branched out into other areas such as policy development and attorney representation management.
Additionally, Esther fulfills multiple roles in various aspects of claims processing. She assists with overseeing programs that involve economic loss, property damages, product liability, and consumer protection. This involves facilitating the creation and design of claims review systems; performing analyses of processes for internal and external use; and managing teams to ensure compliance with the settlement agreement. She also helps develop online Portals to enable communication between the settlement administrator, vendors, and program participants such as claimants and representing counsel.